This list will unfortunately be longer:
1. Upper management is out of touch with ground level operations, especially when it comes to smaller off-airport locations. Blanketed sales goals for entire areas do not work for smaller off-airport locations (a 30 car branch has fewer opportunities to sell than a 250 car branch and they should not be compared).
2. Revenue Management (Sales) is not properly monitored. Employees that have worked long enough will find ways to fraudulently increase there sales numbers without actually selling anything. Simply increasing sales goals without properly monitoring and preventing fraudulent sales activity has only lead to more fraudulent activity. The more fraudulent activity that goes on, the less revenue branches actually bring in because a higher percentage of that revenue will be in the form of fraudulent sales that are paid out as commission. This is basically theft.
3. There are few standard operating procedures. It is not uncommon for every branch in an area to be running in different directions with no common goal in sight.
4. The pay is too low for the work required, especially for managers.
5. Work/Life balance, there is none. Myself and other managers have worked 60+ hour weeks, especially during peak seasons (my goal is 72 hours in 1 week). Yes, we are salary.
6. It is not uncommon to be short-staffed. There were times I would be the only person in the office with 4 open phones lines, a garage full of dirty cars, and customers waiting inside (you will be the master of multitasking).
7. Turnover is high. This is largely due to the reasons listed above (this is why good employees can be promoted quickly... keep that in mind...).
8. The bonus payout structure regularly changes, and not for your benefit. (Upper management changes the KPIs that determine your bonus payout to make it as low as possible). If that doesn't work, you may begin seeing additional expenses allocated to your branch.
9. After being stripped of bonus payouts during the holiday season, employees were blatantly asked to write good reviews on Glassdoor... If you will notice, many of the recent good reviews are coming from Naples, FL which is located roughly 30 minutes from Estero, FL, the site for the new Hertz Headquarters... There is even a recent review from an alleged Location Manager that reads, "Long hours. Definitely over 40 a week. But the plus side to that is OVERTIME!" Location Managers are salaried employees... So take all of these reviews, even this one, with a grain of salt.
10. TL;DR - Operations is not easy. You will be stretched thin and you will be stressed. However, you will also grow professionally and have the best work ethic compared to many employees outside of Hertz. If you can be successful at Hertz Operations, you can be successful anywhere. With that being said, it is a good resume builder, but I do not recommend Hertz long-term.
