Hays reviews

3.6

65% would recommend to a friend

(5,743 total reviews)
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Mark Dearnley

99% approve of CEO

51% positive business outlook

Hays has an employee rating of 3.6 out of 5 stars, based on 5,743 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hays employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

6K reviews
1.0
Nov 17, 2014
Recommend
CEO approval
Business Outlook

Pros

- training programme is outstanding. (albeit often delivered by extremely underqualified 'managers'.

Cons

-Long work hours - the expectation you will work through your lunch doesn't even allow you to finish early if needed for any kind of appointment. (bank, medical, estate agents etc) ... and when you work 8:30-6 everyday - this doesn't leave much room for organising your life. - Meritocracy allows for people who have NO people skills to become 'people managers' - resulting in poorly managed teams and awful moral in said teams. - They could not care about you as a person. Just whether they can mould you into some Hays clone. Despite the fact the interview process is rigorous and they meet you on numerous accasions - they still attempt to turn you into an exact replica of their other consultants; no personality, no real relationships with candidates OR clients, and no real personalities in the office. - The worst though, is despite all of this treatment, they expect you to kiss their feet and be extremely grateful that you work for 'HAYS'.... yeah right!

1.0
Jul 8, 2008
Recommend
CEO approval
Business Outlook

Pros

Hays plc is a large company so opportunities to move within the company say, interstate/overseas are limitless. Also the brand recognition in the market place is a benefit. Most people know who Hays are so it makes it easier to do business and business development. Also due to the size of the company there are always new opportunities arising and these can be easliy capitalised on by performing employee's. It is aslo a good feeling to have a large company backing you so you know have some job security and they will aslo back you with any disputes that may arise with clients/candidates etc.

Cons

Hays are not known for paying very well, in fact it is a sink or swim environment with very little or ongoing training particularly on the job training to help you suceed. The business model is to bring in people fresh to recruitment, throw them in the deep end and see what happens. Another major problem is their branch managers are expected to bill which in itself is a full time job. It is very difficult to do the two jobs at once which means one of them has to suffer. If a manager wants to make money they need to bill which in turn means failure for the new and inexperienced recruits.

1.0
Nov 4, 2025
Recommend
CEO approval
Business Outlook

Pros

If you’re lucky, your reporting to can be nice, if you’re not lucky, then good luck. Diversity is good, L&D is ok

Cons

- Constant redundancies (whole departments in some cases) and still expect the same quality of service, despite working on a clunky system on old laptops with less heads - Outsourcing job tasks to India on a weekly basis, even customer facing roles - Good luck if you have an IT problem, that’s been outsourced too - Communications from the CEO Tom Way are cult like - Culture has dropped dramatically since Tom Way joined due to the very harsh and quick cost savings techniques - along with a smug sense of entitlement - Flexible working is being cut massively, likely have to be in the office full time soon - Morale is absolutely terrible, for example nobody wants to talk for two minutes at your desk in fear of being told off for being too loud by management - Speaking of, WAY too much management, nobody can make a decision - Staff are too scared to voice their opinion in fear of being in the firing line for redundancies. Even if they did, nothing would happen - All these cost cutting measures whilst the CEO refurbishes and expands his personal office to his ‘taste’ - They even stopped offering the flu jab to employees to save costs (under the guise of “low turnout”, which is false) - Management too busy on the phone all day to manage the department effectively, allowing the culture to spiral

Viewing 85 - 87 of 5,743 Reviews

Glassdoor has 8,123 Hays reviews submitted anonymously by Hays employees. Read employee reviews and ratings on Glassdoor to decide if Hays is right for you.