Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.1 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 576 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "They also were great for the employees" ((in 119 reviews)); "Good work environment to be a part of" ((in 110 reviews)); "flexible schedules are nice when they occur" ((in 107 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 872 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 263 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "Low salary and not good working" ((in 89 reviews)); "No training provided for positions that should have training." ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,232 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Work/Life balance

3.0

Culture & values

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,232 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

Sep 19, 2021

Sweat shop torture

Processor

Recommend

CEO approval

Business Outlook

Pros

People can be so amazing. There were some people that were just amazing to work with. Helpful and kind and funny. Really tried to do their best and make your day not so hard..

Cons

11$/HR. Even people there 3,4,5years...still make that. The work is physically too demanding,especially for that pay. Requirements are ridiculously high, the manager you can talk to but dont expect anything because she will do whatever she can to not help. Getting screamed at everyday or talked about by management is just a hostile work place. Never seen such an unhappy work place and nasty managers. Never a compliment to any employee unless they were suckups. The dm, and ones above worry only about pay raises and bonuses and dont care people are fleeing. Truly a sweatshop has better things going for it

1.0

Sep 7, 2021

only care about bureaucracy

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Company only cares about bureaucracy not about pay or well being or work life balance. horrible location and office, no flex policy

Cons

none, I couldn't take how boomer the office was and quit

1.0

Sep 2, 2021

Managers Must Be Held Accountable

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Unfortunately, no positive reviews. College Grad here that needed work experience instead received attitude from managers and rude behavior from fellow workers.

Cons

-Store was dirty -Break room was always smelly and only one table with 3 chairs to take lunch. -Not a liveable wage for all the work they have you do - Staff & managers would gossip about other workers -If you are a student or college grad that needs work experience, ask the managers what their current and former employees would say about them. No response is a loud one! There are other jobs out there that will value your talents! -do your research about their employee turnover rate -visit the store you are applying to and ask an employee about their experience

Viewing 286 - 288 of 9,232 Reviews

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Jobs at Goodwill

DONATED GOODS ASSOCIATE

North Little Rock, AR

Goodwill

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Sweat shop torture

only care about bureaucracy

Managers Must Be Held Accountable

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