Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.1 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 585 reviews)); "Benefits and you meet some great coworkers" ((in 380 reviews)); "Flexible hours and good if you’re in school" ((in 203 reviews)); "They also were great for the employees" ((in 123 reviews)); "Good work environment very easy going" ((in 118 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 877 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 265 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "No training provided for positions that should have training." ((in 88 reviews)); "Low salary and not good working" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,234 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Work/Life balance

3.0

Culture & values

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,234 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

5.0

Oct 13, 2021

Salary

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good rate of pay and over time always available.

Cons

Over time pay isn't increased.

3.0

Oct 13, 2021

Lots of Work, little pay

Linen processor

Recommend

CEO approval

Business Outlook

Pros

Friendly team members and customers, crazy finds, and lots of things to do to keep you busy

Cons

So much work it seems criminal how little they pay, you're obligated to work a quota despite how random donations are

1.0

Oct 6, 2021

Trash

Production associate

Recommend

CEO approval

Business Outlook

Pros

Dogs come in a lot. They're basically always hiring. (turnover is super high because they treat their employees like garbage)

Cons

I enjoyed it for a long time but then a lot of things happened. They screwed over a bunch of people, REALLY hurting them emotionally and/or financially, they refuse to give raises now (in other words, you make no more here than minimum)...AND the newer management are terrible people and absolutely lack any real empathy. They pretend to care but then constantly steamroll people.

Viewing 280 - 282 of 9,234 Reviews

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Jobs at Goodwill