Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.1 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 585 reviews)); "Benefits and you meet some great coworkers" ((in 380 reviews)); "Flexible hours and good if you’re in school" ((in 203 reviews)); "They also were great for the employees" ((in 123 reviews)); "Good work environment very easy going" ((in 118 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 877 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 265 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "No training provided for positions that should have training." ((in 88 reviews)); "Low salary and not good working" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,232 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Work/Life balance

3.0

Culture & values

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,232 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

Jul 25, 2022

Mediocre working experience

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Some helpful staff before Covid.

Cons

Had an awful working experience after the COVID pandemic started.

1.0

Jul 8, 2022

DONT DO IT

Job coach

Recommend

CEO approval

Business Outlook

Pros

Helping the community gain access to computers, resources, etc. Some co -workers in different departments are amazing to work with

Cons

The toxicity of this place is suffocating. Leadership is untrustworthy, unprofessional and micromanagers. Unethical practices are ignored by management ] and policies only apply to the people they choose. The ability to work remote is only given to the management favorites. Safety is a huge issue as this place is between two homeless shelters (Greensboro location)and allows anyone to walk in. EXETREMELY low pay for all the work that is expected as well as a unsupportive team. The employees that break their backs to help the community are unrecognized, unappreciated, and unheard. This is why CDS have a high turnover.

3.0

Jun 15, 2022

The physical labor is not worth the pay.

Donation attendant

Recommend

CEO approval

Business Outlook

Pros

It will keep you fit. Friendly Coworkers Sometimes you'll see people donate cool things.

Cons

Customers are rude and refuse to listen to employees. Pay is not good for the amount of work you endure. Can be extremely stressful. Management was horrible about working with the employees to fix issues in the workplace. One day can be completely peaceful and the next can be pure chaos.

Viewing 259 - 261 of 9,232 Reviews

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Jobs at Goodwill

DONATED GOODS ASSOCIATE

North Little Rock, AR