Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 585 reviews)); "Flexible hours and good if you’re in school" ((in 201 reviews)); "They also were great for the employees" ((in 123 reviews)); "Good work environment for the most part" ((in 110 reviews)); "Flexible schedule was nice to have" ((in 106 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 884 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 268 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "The staff is usually all special needs with no training." ((in 94 reviews)); "Low salary and not good working" ((in 89 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,232 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,232 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Jun 22, 2013

Sales Associate

Store employee

Recommend

CEO approval

Business Outlook

Pros

The company is helping people and its easy. No one expects anything out of you. Learning the ins and outs of the second hand business.

Cons

Dirty, Smelling, sometimes poor management, low pay. Company does not care about you.

1.0

Jun 16, 2013

I found that Goodwill way underpaid their employees and was a very stressful place to work

Driver

Recommend

CEO approval

Business Outlook

Pros

I worked in transportation and found that the best thing about Goodwill was that there were some really good people that were working there.

Cons

Low pay, hard work, management was very oppressive, management was continuously provoking employees. I believe something bad is going to happen unless something changes.

2.0

Jun 5, 2013

You can do better

Donation attendant

Recommend

CEO approval

Business Outlook

Pros

Co-workers are lovely. You get to sort some really cool stuff that people donate. You get a nice discount on top of prices that are incredibly cheap. You feel like you are contributing to a good cause.

Cons

Very low wage. Sorting donations is gross and disgusting work. My co-workers didn't sanitize the needles used on the pricing guns. All bosses in this general region have a reputation for being mean and verbally abusive. Mine was unpleasant and condescending. Training is subpar. Work behind the register can be very hectic when you have 8 people in line and they all have 1 - 2 carts that are full. Between the unsanitary work and the treatment I received and witnessed from my boss, the job wasn't worth it.

Viewing 205 - 207 of 9,232 Reviews

Top companies for "Compensation and Benefits" near you

World Food Programme

4.1★Compensation & Benefits

Population Services International

3.7★Compensation & Benefits

Narcotics Anonymous World Services

4.0★Compensation & Benefits

UNICEF

3.9★Compensation & Benefits

Jobs at Goodwill

DONATED GOODS ASSOCIATE

North Little Rock, AR

Goodwill

Goodwill reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Sales Associate

I found that Goodwill way underpaid their employees and was a very stressful place to work

You can do better

Top companies for "Compensation and Benefits" near you

Jobs at Goodwill

Goodwill reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Goodwill reviews FAQs

Jobs at Goodwill