Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 577 reviews)); "Flexible hours and good if you’re in school" ((in 204 reviews)); "They also were great for the employees" ((in 116 reviews)); "work environment is good and" ((in 113 reviews)); "Flexible schedule was nice to have" ((in 110 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 867 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 272 reviews)); "Upper management does not care if you are trying your best" ((in 202 reviews)); "No training provided for positions that should have training." ((in 90 reviews)); "Low salary and not good working" ((in 88 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,232 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,232 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Feb 6, 2014

Good hoping for better soon :-)

Program manager

Recommend

CEO approval

Business Outlook

Pros

Good pay and benefits. They hire smart folks to grow the work and have a great team that tries to lift morale and take suggestions from employees.

Cons

Unfortunately there are few opportunities for upward mobility and there are no clear defined career pathways within the organization although career pathways are part of the mission.

1.0

Feb 3, 2014

Nonprofit for all but executives

Processor

Recommend

CEO approval

Business Outlook

Pros

Occasionally get to help underprivileged

Cons

Low pay, management is untrustworthy

3.0

Jan 24, 2014

Goodwill was not very interested in helping others

Store manager

Recommend

CEO approval

Business Outlook

Pros

Some great store managers. Enjoyed working with my staff.

Cons

Goodwill (Sacramento) takes advantage of those with disabilities. They were often making less than $3 an hour. The regular staff only made $8 an hour with zero chance of making more. Goodwill is very bottom line driven. Not a bad thing in retail, but not what I thought Goodwill was about.

Viewing 190 - 192 of 9,232 Reviews

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Jobs at Goodwill

DONATED GOODS ASSOCIATE

North Little Rock, AR