Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Flexible hours and good if you’re in school" ((in 190 reviews)); "They also were great for the employees" ((in 117 reviews)); "flexible schedules are nice when they occur" ((in 115 reviews)); "Good work environment very easy going" ((in 107 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 883 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 269 reviews)); "Upper management does not care if you are trying your best" ((in 198 reviews)); "No training provided for positions that should have training." ((in 101 reviews)); "Low salary and not good working" ((in 90 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,229 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,229 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Jul 20, 2017

Great job, but it can get overwhelming with unrealistic expectations from higher ups.

Manager

Recommend

CEO approval

Business Outlook

Pros

Awesome co workers, 3 breaks and it's a good job for people in school or people that barely have any bills.

Cons

The hours you get drop when there isn't enough sales. As a full timers I was told I would get 40 hrs and I was barely getting 30 every week. Some expectations are unrealistic - like getting the entire stored recovered but there is only 3 people closing & customers are in after 8:00.

1.0

Jul 19, 2017

Goodwill Central Texas

Recruiter

Recommend

CEO approval

Business Outlook

Pros

Opportunity to help people in community.

Cons

The management team is dysfunctional and misleading. compensation and benefits are under par.

5.0

Jul 10, 2017

Stable and easy, but mind numbing.

E-commerce lister

Recommend

CEO approval

Business Outlook

Pros

A Self-Motivated position with a lot of freedom as long as you meet the daily quotas and standards. Great benefits company wide. Management team is very receptive.

Cons

Procedures are always shifting slightly and training needs to be a little more in depth so minor problems don't crop up later at the expense of the employee. Sitting at a computer all day doing such repetitive work is very mind-numbing.

Viewing 154 - 156 of 9,229 Reviews

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Jobs at Goodwill

DONATED GOODS ASSOCIATE

North Little Rock, AR