Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 574 reviews)); "Great coworkers and a fun enviorment" ((in 392 reviews)); "Flexible hours and good if you’re in school" ((in 198 reviews)); "Good work environment for the most part" ((in 112 reviews)); "They also were great for the employees" ((in 112 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 884 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 270 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "The staff is usually all special needs with no training." ((in 91 reviews)); "Low salary and not good working" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,228 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,228 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Aug 7, 2020

Goes against what they stand for.

Assistant store manager

Recommend

CEO approval

Business Outlook

Pros

No good qualities at all

Cons

Management talks about employees behind their back, and threaten their jobs constantly

5.0

Jul 13, 2020

Excellent Service and Mission

Community engagement manager

Recommend

CEO approval

Business Outlook

Pros

They have very caring and supportive team members and leaders. They are mission focused, strive for excellence, increase access and opportunities for clients and team members. They do a great job recognizing their team members and client successes.

Cons

No cons to share. I love that they are always focused on continuous improvement.

1.0

May 26, 2020

Do not work here if you are disabled

Cashier

Recommend

CEO approval

Business Outlook

Pros

I literally have no positives.

Cons

- Did not provide PPE to employees, including cashiers, during Coronavirus. - Not allowed to sit - Treated like a 6 year old (I am an adult man. Why) - Managers have NO idea what they are doing - Manager MOCKED me for not being able to take a lunch on sale day and then took an hour and a half lunch. - Store was horrifically understaffed for the whole time I was there. - They literally fired the one manager who treated me like a person and accommodated me. - My mental health is so bad from working here, please do not work here if you have any psychiatric disorders. Or disabilities. It does more harm than good.

Viewing 121 - 123 of 9,228 Reviews

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Jobs at Goodwill