Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 588 reviews)); "Flexible hours and good if you’re in school" ((in 207 reviews)); "They also were great for the employees" ((in 116 reviews)); "Good work environment very easy going" ((in 115 reviews)); "flexible schedules are nice when they occur" ((in 93 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 870 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 272 reviews)); "Upper management does not care if you are trying your best" ((in 203 reviews)); "No training provided for positions that should have training." ((in 100 reviews)); "bad management and coworkers, favoritism" ((in 84 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Skip to content Skip to footer

Notifications

Goodwill

Goodwill reviews

Compare reviews

3.2

45% would recommend to a friend

(9,218 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Jan 11, 2012

Not so good.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The pay is good if you are an assistant manager or higher.

Cons

The way some of management treat people. Its very rude!

4.0

Jan 9, 2012

Great place to work if you can figure out what you're doing.

Job developer

Recommend

CEO approval

Business Outlook

Pros

Lots of creative freedom. I had my own private office. Benefits were awesome.

Cons

Entry level pay. Little to no training. I had to figure it ALL out on my own. Very frustrating.

2.0

Jan 2, 2012

Employees deserve to be treated with the utmost respect

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The common mission and energy of the workers is to do whatever it takes to empower their clients and to build their capacity to improve their lives personally and professionally. The company itself is a well-respected brand and entity no matter where it establishes itself so the community easily embraces Goodwill Industries.

Cons

The down side is that the management at my particular location was aloof, neglectful and/or dismissive and disrespectful of its employees. The most common issue was the general practice of management treating to and speaking to their employees like children and not being fair and balanced in their assessment, reward and/or discipline of the personnel. Furthermore, they provided ultimately no training and overall, had an unprofessional manner of operating the business.

Viewing 9139 - 9141 of 9,218 Reviews

Top companies for "Compensation and Benefits" near you

World Food Programme

4.0★Compensation & Benefits

Population Services International

3.7★Compensation & Benefits

Narcotics Anonymous World Services

4.0★Compensation & Benefits

UNICEF

3.9★Compensation & Benefits

Jobs at Goodwill