Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 582 reviews)); "Great coworkers and a fun enviorment" ((in 385 reviews)); "Flexible hours and good if you’re in school" ((in 200 reviews)); "They also were great for the employees" ((in 117 reviews)); "work environment is good and" ((in 114 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 884 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 256 reviews)); "No training provided for positions that should have training." ((in 92 reviews)); "Low salary and not good working" ((in 90 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

45% would recommend to a friend

(9,224 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,224 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Sep 26, 2013

Job developer

Job coach

Recommend

CEO approval

Business Outlook

Pros

Working outside and inside office. The people are wonderful to work with. Also the fact your Helping others.

Cons

Some of the cons is when your caseload increases due to shortage of staff. Always having folders audit ready while maintaining visits and clients morale.

4.0

Sep 22, 2013

Fairly structured organization with exceptional benefit package and competitive nonprofit salaries

Employment program manager

Recommend

CEO approval

Business Outlook

Pros

Exceptional benefits, competitive salary considering minimal experience is required.

Cons

Weekend work, very little opportunity for professional growth, and heavy work loads when short-staffed.

4.0

Sep 17, 2013

Positive

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Knowing that what I do helps others obtain job training. Benefits for full time employees

Cons

Pay scale. Micro Managing at times

Viewing 9085 - 9087 of 9,224 Reviews

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Jobs at Goodwill