Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 581 reviews)); "Benefits and you meet some great coworkers" ((in 380 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "They also were great for the employees" ((in 118 reviews)); "work environment is good and" ((in 107 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 878 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 263 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "No training provided for positions that should have training." ((in 93 reviews)); "Low salary and not good working" ((in 86 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

45% would recommend to a friend

(9,224 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,224 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Jan 27, 2014

Working for Goodwill Industries makes your coworkers feel like family.

Cashier

Recommend

CEO approval

Business Outlook

Pros

Great place to gain teamwork experience and to learn accountability.Goodwill is a fair employer, giving credit where credit is due.

Cons

At times you feel like you are standing on thin ice. There are secret shoppers who come though and grade the employees, leaving with management their full report.

4.0

Jan 24, 2014

awesome

Warehouse worker

Recommend

CEO approval

Business Outlook

Pros

experience,teamwork, and excellant work conditions

Cons

can't find any they were very good

3.0

Jan 21, 2014

manager of store

Manager

Recommend

CEO approval

Business Outlook

Pros

great working environment can work as you want, not constant supervision

Cons

long hours, but can owrk on your own, upper mgt seldopm comes around to check on you!

Viewing 9058 - 9060 of 9,224 Reviews

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Jobs at Goodwill