Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 569 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "work environment is good and" ((in 114 reviews)); "They also were great for the employees" ((in 114 reviews)); "Flexible schedule was nice to have" ((in 104 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 864 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 257 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "The staff is usually all special needs with no training." ((in 90 reviews)); "Low salary and not good working" ((in 86 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

45% would recommend to a friend

(9,226 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,226 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Mar 17, 2014

Good company to work for but no hours

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

fairly easy labor and nice people- co workers and customers

Cons

No way to make a living on this job- they make the profits on the donations but the employees pay with the lack of stability or commitment

4.0

Mar 17, 2014

It was a definite learning experience. There was great opportunity for team leadership experience.

Processor

Recommend

CEO approval

Business Outlook

Pros

They provide opportunities for team leadership, working in tandem with others on your team to meet a deadline or quota, and opportunities for moving up in the company.

Cons

There are inconveniences in the warehouse such as too hot in the summer or too cold in the winter. The warehouse job is dirty with heavy lifting.

3.0

Mar 17, 2014

Overall it was a good experience and I was treated by management well giving me the opportunity to gain some retail expe

Cashier/sales associate

Recommend

CEO approval

Business Outlook

Pros

opportunity to gain some experience; treated fairly

Cons

Not enough hours; no benefits

Viewing 9046 - 9048 of 9,226 Reviews

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Jobs at Goodwill