Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Flexible hours and good if you’re in school" ((in 199 reviews)); "work environment is good and" ((in 121 reviews)); "They also were great for the employees" ((in 119 reviews)); "flexible schedules are nice when they occur" ((in 109 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 871 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 262 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "No training provided for positions that should have training." ((in 95 reviews)); "Low salary and not good working" ((in 90 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

45% would recommend to a friend

(9,227 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,227 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Apr 23, 2014

Good

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great to Work . Good place to work

Cons

Opportunities , Learning , Growth

2.0

Apr 22, 2014

Disappointing

Sales and production

Recommend

CEO approval

Business Outlook

Pros

There are very few good reasons to work here except for interim/subsidizing income. Plus, I have met some nice people and made friends of both co-workers and customers. I did get hired in spite of my age.

Cons

I always thought there was an effort to train "clients" and find employment for them. There is not much of that going on. They pay a pittance to them to do the work in the back room so they can overcharge for the donated merchandise they carry. I believe this is a complete abuse of the privilege of having these disabled people work there in order to fatten their own bankroll.

2.0

Apr 17, 2014

Just a Job

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Day goes by quickly - Different and interesting inventory daily - Various tasks depending on the needs for the day - Great co-workers

Cons

- Constantly understaffed. Extremely stressful and physically demanding job. - Very rude customers - Management is more concerned with getting bonuses and promotions than developing their own staff and recognizing existing talent - Upper management putting policies and practices into place that make no sense for our operations and make daily tasks much harder

Viewing 9025 - 9027 of 9,227 Reviews

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Jobs at Goodwill