Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 577 reviews)); "Great coworkers and understanding store manager" ((in 371 reviews)); "Flexible hours and good if you’re in school" ((in 209 reviews)); "They also were great for the employees" ((in 119 reviews)); "Good work environment to be a part of" ((in 116 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 899 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 262 reviews)); "Upper management does not care if you are trying your best" ((in 192 reviews)); "No training provided for positions that should have training." ((in 87 reviews)); "Low salary and not good working" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,228 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,228 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Jun 22, 2014

Goodwill Donation Processor and Cashier

Donation processor and cashier

Recommend

CEO approval

Business Outlook

Pros

The company works with you on your schedule

Cons

Most individuals are hired through the "program" and thus have very poor work ethics and little education.

3.0

Jun 21, 2014

Rewarding job in a sense of doing good for others, but upper management is pretty disconnected from their mission.

Anonymous

Recommend

CEO approval

Business Outlook

Pros

Excellent benefits. Pay for management is competitive with the market. 403b is matched up to 4%. Excellent time off allowances.

Cons

Senior management is only concerned with increasing their six figure salaries. Decisions are made like they have turrets. No clear direction or vision.

4.0

Jun 19, 2014

Great place to volunteer

Computer lab assistant

Recommend

CEO approval

Business Outlook

Pros

Get to meet all different sorts of people (including a few you'd probably never encounter otherwise) Great place to hone your people skills Supportive and adaptable coworkers

Cons

Never enough resources to do a job properly. But that's part of being a non-profit, I guess. Rely heavily on volunteers for many programs, so getting paid to work there is going to be pretty tough

Viewing 8983 - 8985 of 9,228 Reviews

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Jobs at Goodwill