Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 577 reviews)); "Flexible hours and good if you’re in school" ((in 204 reviews)); "They also were great for the employees" ((in 116 reviews)); "work environment is good and" ((in 113 reviews)); "Flexible schedule was nice to have" ((in 110 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 867 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 272 reviews)); "Upper management does not care if you are trying your best" ((in 202 reviews)); "No training provided for positions that should have training." ((in 90 reviews)); "Low salary and not good working" ((in 88 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,232 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,232 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Nov 5, 2014

Retail environment with everyone working together mostly as a team.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fun environment. Leeway. Bonuses. Helps other

Cons

Can't buy the stuff right away. Customers are rude. Have to work on Sunday's Schedule is unpredictable

3.0

Nov 1, 2014

A good place to work as a stepping stone to jump start your career

Cashier

Recommend

CEO approval

Business Outlook

Pros

Build work experience and relationship with management

Cons

Lack of leadership in the senior management

4.0

Oct 30, 2014

Decent place to work, friendly people, not the greatest communication from management.

Donation attendant

Recommend

CEO approval

Business Outlook

Pros

They worked around my school schedule, giving me plenty of hours during the school year and letting me work full time in the summer. They actually let people work enough hours to be full time which is better than I can say for a lot of other retail and related jobs, and from what I'm told the benefits aren't terrible.

Cons

I worked in a little independent donation center on the weekends so possibly this is just unique to my situation, but communication from management was just about non existent. Over the 4 years I was there I can count the number of times I met with my supervisor on two hands. Employee turnover is high. By the time I left I was one of the most senior people I knew. Crazy busy in the summer, crazy slow in the winter.

Viewing 8920 - 8922 of 9,232 Reviews

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Jobs at Goodwill

DONATED GOODS ASSOCIATE

North Little Rock, AR