Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.1 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 582 reviews)); "Flexible hours and good if you’re in school" ((in 198 reviews)); "work environment is good and" ((in 122 reviews)); "They also were great for the employees" ((in 119 reviews)); "Flexible schedule was nice to have" ((in 107 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 896 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 261 reviews)); "Upper management does not care if you are trying your best" ((in 203 reviews)); "No training provided for positions that should have training." ((in 93 reviews)); "Low salary and not good working" ((in 85 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,232 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Work/Life balance

3.0

Culture & values

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,232 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

5.0

Dec 5, 2013

Very successful organization with a compelling mission!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Personally very satisfying place to work because of the mission to help disabled and disadvantaged people get jobs. Lots of great employees who really care about the mission too. People rally together to get things done and be successful.

Cons

Its hard to pick a downside because I think it's a really good place to work. I think that the jobs in the stores where they sort and stuff have to be pretty challenging. But because it gives people a chance to get back on their feet, I think its totally worth the hard work.

2.0

Dec 3, 2013

disappointing

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

the people you work with

Cons

upper management micromanages, has unrealistic expectations, and are self important

3.0

Dec 3, 2013

Donation Ambassador position is not for the faint at heart.

Donation ambassador

Recommend

CEO approval

Business Outlook

Pros

It was steady employment with a regular paycheck. I did enjoy interacting with the donors and working alone without constant supervision.

Cons

I did not enjoy working long, twelve hour shifts, outdoors in all types of weather. Also, I received no assistance on very busy days when I requested it. The pay was low, $8.75/hr. I was not allowed to keep tips.

Viewing 8908 - 8910 of 9,232 Reviews

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Jobs at Goodwill

DONATED GOODS ASSOCIATE

North Little Rock, AR