Goodwill reviews

3.2

46% would recommend to a friend

(9,232 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,232 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews
3.0
Dec 20, 2014
Recommend
CEO approval
Business Outlook

Pros

They have a strong interest in employing the handicapped and hard to employ. The benefits are pretty good if you are hired at 30plus hours. Management is fairly accessible and helpful.

Cons

There are some gossipy cliques there. Don't get real friendly with people there until you know someone. The pay is probably below average. That is not surprising for a non-profit.

3.0
Dec 19, 2014

6 Days Just Won't Do

Recommend
CEO approval
Business Outlook

Pros

I liked my time at Goodwill. Their progressive discipline is something that all companies should learn from. So once you are fired, there is no way for those who are gone to get unemployment. By the time the employee is gone, there are at least 4 writeups in their file. Our Director was no-nonsense but you could talk to them once you got over the initial hard-nose attitude. And it was understandable, they pushed their stores to be great. I loved the ability to work with the disabled and work toward the mission of "Putting people to work". Yea it is hard work, but it pushed the mission, and that made me happy.Also my management team was awesome and were great mentors!

Cons

People that had achieved consistent results for years and got passed over on leadership positions repeatedly. That led me to believe that maybe it was personal. Then the assistant to one of the leaders in corporate office is extremely unprofessional. Also, customers get really cut-throat over items. It makes you wonder if you are babysitting during your shift, but it's better entertainmnent than any reality show. It takes the edge off a not-so-ideal work environment (dust, random insects jumping out of donation boxes, hourly attitudes, having to go out in the cold, etc). But the thing that really made me want to leave was having to work 6 day work weeks. Goodwill had a decent benefits package, Kaiser for insurance, PTO/Vacation days, but having to work 6 day work weeks for unspecified reasons other than we had to was the first and last straw. A lot of managers tried to contact HR and even question its legality but HR already had it covered. As long as our hours didn't fall below the salary minimum by the state, we were stuck. Four days off a month was completely unacceptable. Then I was told it has happened before! I immediately went looking for jobs the same day. A lot of the managers were childish and tried to throw others under the bus to look better. Brown nosing never works. Luckily, my team wasn't like that , but those manager meetings will make you happy to be at your location.

Viewing 8887 - 8889 of 9,232 Reviews

Glassdoor has 9,733 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.