Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 582 reviews)); "Flexible hours and good if you’re in school" ((in 198 reviews)); "work environment is good and" ((in 122 reviews)); "They also were great for the employees" ((in 119 reviews)); "Flexible schedule was nice to have" ((in 107 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 896 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 261 reviews)); "Upper management does not care if you are trying your best" ((in 203 reviews)); "No training provided for positions that should have training." ((in 93 reviews)); "Low salary and not good working" ((in 85 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,232 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,232 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Jan 15, 2015

Work hard and enjoy it!

Wares processor

Recommend

CEO approval

Business Outlook

Pros

A retiree from health care , i find working at Goodwill to be most enjoyable! Learning what is involved in in working in "thrift" is a great experience. To deliver the quality if mechandise we provide to our customers demand our employees to give it their all..... we do! I have visited many other simikar type stores in our area and found ours to best in price and quality! Shop Goodwill!

Cons

Short staffed at times. This often leads to disruption of assigned tasks.

1.0

Jan 15, 2015

Goodwill for whom?

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company does what it says it's going to do - provide jobs and job training for those with job barriers - the mission is intact.

Cons

Corporate office is horribly unsophisticated and yet resistant to change. CEO is vindictive and noncommuncative.

3.0

Jan 14, 2015

Poor management; low pay; very easy work; good discounts

Production associate

Recommend

CEO approval

Business Outlook

Pros

Employee discount and good break time

Cons

Poor upward mobility; low pay

Viewing 8869 - 8871 of 9,232 Reviews

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Jobs at Goodwill

DONATED GOODS ASSOCIATE

North Little Rock, AR