Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 577 reviews)); "Flexible hours and good if you’re in school" ((in 196 reviews)); "They also were great for the employees" ((in 118 reviews)); "Work environment is good so" ((in 117 reviews)); "Flexible schedule was nice to have" ((in 109 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 877 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 264 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,237 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

4.0

Mar 31, 2014

Decent job, wouldn't want to make a career out of it

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The work atmosphere is laid-back and team oriented. Knowing that you are both directly and indirectly helping the community is a plus.

Cons

There is a high turn-over rate for both leadership positions and the lower positions. There is also a lack of adequate job training, the "team leaders" sometimes have little to no knowledge in their designated departments, I think the "laid-back atmosphere" relates to this.

5.0

Mar 30, 2014

A wonderful, caring environment for staff and clients.

Employment counselor

Recommend

CEO approval

Business Outlook

Pros

I have been mentored by older staff members and offered additional opportunities to gain knowledge and experience. Working with clients to help them take steps to independence is very rewarding.

Cons

We're a bit chronically understaffed and overworked. We never turn away clients in need, but it's hard for us to hire new people it seems.

5.0

Mar 30, 2014

Positive, caring, very helpful

Client for employment consultants

Recommend

CEO approval

Business Outlook

Pros

I joined for the ticket to work program and received valuable training, interview tips and help and one on one resume assistance and support to find employment.

Cons

need computer room for onsite job searches

Viewing 8818 - 8820 of 9,237 Reviews

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Jobs at Goodwill

Goodwill

Goodwill reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Decent job, wouldn't want to make a career out of it

A wonderful, caring environment for staff and clients.

Positive, caring, very helpful

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Jobs at Goodwill