Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 583 reviews)); "Great coworkers and understanding store manager" ((in 378 reviews)); "Flexible hours and good if you’re in school" ((in 192 reviews)); "They also were great for the employees" ((in 123 reviews)); "Good work environment very easy going" ((in 113 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 884 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 264 reviews)); "Upper management does not care if you are trying your best" ((in 204 reviews)); "No training provided for positions that should have training." ((in 89 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 84 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,237 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

4.0

Jun 1, 2015

Donations Attendant

Donation attendant

Recommend

CEO approval

Business Outlook

Pros

work with interesting people, solitude, see weird stuff

Cons

lack of human interaction, low pating

4.0

Jun 1, 2015

Great Employer

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexibility, pay, mission focused services

Cons

job security, disconnected management on occassion

4.0

May 31, 2015

Hand up and uplifting

Store manager

Recommend

CEO approval

Business Outlook

Pros

Helping others to regain self esteem and self worth. Goodwill, Career Academy and Ability One are program examples of how Goodwill gives a Hand Up.

Cons

Probably a lack of funds and resources to reach a significantly larger base. Because the need is exceptionally great and evident in all sectors of the community and at all levels.

Viewing 8731 - 8733 of 9,237 Reviews

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Jobs at Goodwill