Goodwill reviews

3.2

45% would recommend to a friend

(9,218 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews
1.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

flexible and forgiving when it comes to taking time away from work or responsibilities

Cons

Low compensation, inconsistent management practices, and lack of professional boundaries contribute to high turnover and a challenging work environment.

2.0
Apr 6, 2026

Eh, it was a job

Recommend
CEO approval
Business Outlook

Pros

got to sit frequently at this position

Cons

expected very high rates of shipping, very fast pace. Very difficult to maintain.

1.0
Apr 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Every employee was full-time and received the benefits to go with it which was very nice as I had plenty of employees who were trying to turn their lives around. This was about the only good thing about working for Goodwill.

Cons

• Toxic management. Had a Store Manager who screamed at me and our Team Leads constantly. • Zero accountability for DMs. DMs were allowed to yell and cuss at their store management teams with no repercussions. • Constantly changing backroom structure and how we produced, confusing everyone. Best change was when they upped our daily production number to an unobtainable one and then threatened to fire us if we didn't reach that number. Great culture! • Second-chance employees are treated awfully. Had a member of upper management tell me that I was "naive" and needed to "consider someone's history" when I was trying to tell them that said employee wasn't even present during the accused theft. This employee was later strong-armed into resigning under threat of termination if they refused. They were not the only employee that this happened to. • Super low pay. As an ASM, I made $4 above minimum wage. My Leads made $2 over min wage. Not worth it for everything they ask you to do and how they treat you.

Viewing 55 - 57 of 9,218 Reviews

Glassdoor has 9,719 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.