Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 577 reviews)); "Flexible hours and good if you’re in school" ((in 198 reviews)); "They also were great for the employees" ((in 113 reviews)); "Good work environment very easy going" ((in 108 reviews)); "Flexible schedule was nice to have" ((in 108 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 875 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 260 reviews)); "Upper management does not care if you are trying your best" ((in 198 reviews)); "No training provided for positions that should have training." ((in 100 reviews)); "Low salary and not good working" ((in 85 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,235 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,235 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

1.0

Jan 3, 2019

Except to sell less and labor more.

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Lots of old-school products that you cannot purchase anywhere else but at a Goodwill retail chain. Great savings and discounts on clothes.

Cons

Terrible hours. Extreme psychical labor with no overtime or severance pay. Managers are complete self-centered egomaniacs who won't lift a finger but will demean you for the slightest errors while continuing to help employees with next to nothing. Products are often sold in the store that has already been used. DVD's with no CD's inside the case are routinely sold as boxed movies to deceive customers.

1.0

Dec 31, 2018

store associate

Store associate

Recommend

CEO approval

Business Outlook

Pros

1.It’s a job I guess 2. Really nothing else except like 5-6 people that I’m cool with.

Cons

1. Management treats you like complete garbage for trying to hit the unrealistic goals & do back breaking work for a subpar wage. Modern day slavery. 2. Schedule wise they throw you around 24/7. No consistency whatsoever. Either too little hours, too little days or too many hours & too many days to the point of burnout. 3.Theyre really all about the numbers, they’re trying to make a profit out of this even though they are classified as a nonprofit which kinda puzzles me. 4. Why salvage a certain color of clothing when you’re putting out more of that same color of clothing? Backwards thinking. 5. Management sits around on there butts all day until the store closes and then decides to finally do cashiering. Don’t help anyone else if they ask them, just expect everyone to do it for themselves.

5.0

Dec 23, 2018

Amazing company to grow with

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Besides to various benefits provided to you upon hire, there are even ways for you to grow within the company

Cons

There is no set schedule.

Viewing 334 - 336 of 9,235 Reviews

Top companies for "Compensation and Benefits" near you

World Food Programme

4.1★Compensation & Benefits

Population Services International

3.7★Compensation & Benefits

Narcotics Anonymous World Services

4.0★Compensation & Benefits

UNICEF

3.9★Compensation & Benefits

Jobs at Goodwill

Goodwill

Goodwill reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Except to sell less and labor more.

store associate

Amazing company to grow with

Top companies for "Compensation and Benefits" near you

Jobs at Goodwill