Is Goodwill a good company to work for as a Retail Associate?

Retail Associate professionals working at Goodwill have rated their employer with 3.6 out of 5 stars in 364 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Retail Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Retail Associate interview questions at Goodwill .

Does Goodwill pay Retail Associate employees well?

Retail Associate professionals rate their compensation and benefits at Goodwill with 3.2 out of 5 stars based on 364 anonymously submitted employee reviews. This is 13.3% better than the company average rating for salary and benefits. Find out more about Retail Associate salaries at Goodwill.

How happy are Retail Associate professionals working at Goodwill?

74% of Retail Associate employees at Goodwill would recommend their employer to a friend. This rating has increased by 21% in the past 12 months. Retail Associate professionals have also rated Goodwill with a 3.6 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 574 reviews)); "Great coworkers and a fun enviorment" ((in 382 reviews)); "Flexible hours and good if you’re in school" ((in 197 reviews)); "They also were great for the employees" ((in 122 reviews)); "The work environment was good" ((in 108 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 877 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 278 reviews)); "Horrible upper management ie corporate ." ((in 194 reviews)); "No training provided for positions that should have training." ((in 98 reviews)); "Low salary and not good working" ((in 86 reviews))

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Goodwill

Goodwill Retail Associate reviews

3.6

74% would recommend to a friend

(364 total reviews)

Catherine Meloy

77% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (364 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Retail Associate employees have rated Goodwill with 3.6 out of 5 stars, based on 364 company reviews on Glassdoor. This indicates that most Retail Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Retail Associate professionals compared to other employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

364 reviews

1.0

Feb 6, 2026

Would not Recommend

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

- consistent scheduling - generally good management - offers additional hours

Cons

- no yearly raise, though promised) - no referral bonus, though promised - unprofessional working environment

4.0

Feb 1, 2026

Solid

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Friendly staff and accommodating manager.

Cons

Limited hours for part time.

5.0

Jan 20, 2026