Forever 21 reviews

3.2

47% would recommend to a friend

(8,780 total reviews)
avatar

Winnie Park

47% approve of CEO

29% positive business outlook

Forever 21 has an employee rating of 3.2 out of 5 stars, based on 8,780 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Forever 21 employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

9K reviews
1.0
Dec 18, 2014
Recommend
CEO approval
Business Outlook

Pros

They pay based on experience.

Cons

The management team is very poor and unprofessional. They don't train you. Whether you get working hours or not is based on if the manager likes you or, not based on skills. Customer service is unheard of and is not a top priority. To make sales and get email capture associates are encouraged to lie and bully customers into doing what the associate wants. For instants telling customers the only way to start a transaction is to give your email, so if the customer doesn't have one they cant purchase anything! Instead of this, management should teach their associates to be salesmen instead of liars and manipulators. The not so popular associates are made to work 10-12 hours overnight shifts to clean out the stock room before a district level visit. We have to do her dirty work, things that should have been taken care of don't get attention until corporate threatens to visit.I believe the entire management team with the exception of one should be either fired or taken back to basic training! I could go on for days!

1.0
Dec 12, 2014

Would not suggest working here.

Recommend
CEO approval
Business Outlook

Pros

I've learned a lot from this company and met wonderful people that contributed to my growth. Freedom towards merchandising.

Cons

This company in general has too much drama. They cannot keep managers or associates because of this and their low pay. They will fire you over a small situation instead of coaching you. Horrible place to work.

2.0
Nov 10, 2014

Interesting Place

Recommend
CEO approval
Business Outlook

Pros

Great place to be if you're really into fashion. A lot of the HQ employees dress like models and are visually attractive Female-friendly environment Great exposure to upper management if you work in the buying department Great place to work if you're a Korean and you click with MC or MO Free lunch (at least when I was there) New building is a huge improvement from the previous Alameda office

Cons

Jealousy and cat fights 24/7 backstabbing and a lot of gossiping over nothing no upward movement vendors constantly bad mouthing you to upper management - they're all connected!! Korean/non-Korean split is horrifying poor compensation over worked employees immature managers

Viewing 106 - 108 of 8,780 Reviews

Glassdoor has 9,476 Forever 21 reviews submitted anonymously by Forever 21 employees. Read employee reviews and ratings on Glassdoor to decide if Forever 21 is right for you.