Forever 21 reviews

We were always understaffed. Especially when immature younger sales associates would call out sick. But somehow they were still on the schedule, week after week. No commission to motivate them to work their shifts. All positions in corporate are located in California so the highest you can expect to work in your area is a store manager. Regional manager positions are available as well. The wage was not competitive and trying to get a raise was like pulling teeth, even when you consistently received good reviews. Benefits are not offered immediately. Heaven forbid you break a leg on the broken tile...

The hours can be long and grueling. You have to stand for long hours and when running around the store doing go-backs can get pretty exhausting. The # 1 complaint I get while working is the "exchange" policy. Customers only have 21 days to return their merchandise but the tags have to be attached, they must have their receipt, and you can only receive store credit or do an exchange. However, sometimes a manager will make an exception and this can be very frustrating for both the employees and the customers. It's important for the cashiers to explain the exchange policy to every customer that is not familiar with it. Also, a lot of nights employees will be there until 2-3am. This is mainly during the holidays and I also need to take into account that I work at a larger version of the normal Forever 21 store.