Fiserv reviews

3.0

44% would recommend to a friend

(10,714 total reviews)
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Mike Lyons

67% approve of CEO

44% positive business outlook

Fiserv has an employee rating of 3.0 out of 5 stars, based on 10,714 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fiserv employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

11K reviews
2.0
Jun 25, 2020
Recommend
CEO approval
Business Outlook

Pros

Team was great, very knowledgeable people that can be very dependable, open to learning and giving advice of their own. Middle managers were wonderful in giving the best opportunity that they could for their employees and will back them up.

Cons

There's definitely a little truth to the sayings that First Data bought Fiserv, not the other way around, and stole the branding. First Data is not the most reputable company and absolutely does not care for their employees. Worse, they don't trust them. So spyware is installed on PCs to make sure you're working, time tracking is enforced for every hour of the full 40 hours, everything but the absolute bare minimum is blocked on the network (No social media, no personal emails, Stack Overflow was blocked for a little while until they caved from the massive backlash). Layoffs are now very frequent and you're nothing more than a number for that, with absolutely no regards to performance, coming from higher-ups. Middle managers just shrug and say they had no say. I've seen some of the best employees, full of passion and working for a long time, "let go" because they were technically the lowest position in the team. The corporate bureaucracy is the worst I have ever seen. Often forced to use some infrastructure or proprietary integration because it's some exec's baby, even if it's absolutely terrible and a common point of failure.

1.0
Mar 17, 2020

The negative reviews are true

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

it was great until Frank took charge. His influence has shredded all of the positive work Yabuki put in place.

Cons

Sapience monitoring that only serves to micromanage. Exec's who make high six or seven figures are telling employees to talk to their family about moving if they want to keep their job. Basically move or the hammer will fall. There have been little to no positive effects of the merger. Stockholders should be aware this company is going to internally crash and you will lose everything. The top talent are leaving in droves and the people who stay are overburdened every day.

1.0
Oct 16, 2019

First Data takeover

Recommend
CEO approval
Business Outlook

Pros

Was an amazing culture that was highly engaged and thrived on progression. I loved that it was a growth company!

Cons

Fiserv has become First Data. The new COO and CHRO are only about cost cutting and micro management. It’s like we’ve reverted back to 1980’s. No work life balance, no more ability to work remotely. Crushing our talent pool. Incredible to see and experience the rapid decline in employee engagement. Maybe leadership will experience short-term gains to appease the street, but I wonder about the long-term impact.

Viewing 82 - 84 of 10,714 Reviews

Glassdoor has 11,787 Fiserv reviews submitted anonymously by Fiserv employees. Read employee reviews and ratings on Glassdoor to decide if Fiserv is right for you.