Fiserv reviews

Mostly reiterating a lot of what was already said here. For starters, many of us that were hired in the Analyst Program accepted the job with the understanding that they would be on a Hybrid working schedule. This was taken away with the “Operational Excellence” message and 4 days RTO with absolutely no flexibility at all. I am sure this will eventually go to 5 days. None of it makes sense considering most people don’t even collaborate with their teams as their spread out across different offices. We are all forced into the office to just go sit in on Teams meeting. Parking lots are overloaded and you have to wait to use the bathroom. Being in the office the last few weeks has just been depressing and you can feel how low the morale is. A lot of teams are also tracking hours and monitoring the badge swipes in and out of the office. Many of us have Sapience installed on our computers tracking exactly how much we are working throughout the day. It seems that senior management have 0 trust in us getting our work done. In a lot of ways, it feels like I graduated college just to get sent back to elementary school. Overall, while there are a lot of great individuals and some really good teams, people at the top of Fiserv are destroying the culture here and everyone feels it. We are a Fin-TECH company, yet the culture feels like we are running a bank in the 80’s. Tech people want WFH/Hybrid options and they value flexibility in how they work. Fiserv has hired a bunch of Tech Analyst in the past year and I know many of us don’t appreciate this old fashioned banking-like culture. Our leadership should put more effort into embracing the “tech culture” and start to appeal to the younger generation as well.

- Sapience. There have been many review on this and rightfully so. The company tracks every keystroke and click and uses it to determine how productive you are. It gives me a very bad feeling that company is doing this. It will affect your raise and performance review. It's also inaccurate when on long phone calls or meetings and when not using the computer so much but doing work related activities. - Difficulty in getting anything done. Draconian security restrictions (such as websites you can/cannot visit), bureaucracy, and red tape tape mean getting anything done is very difficult. Especially when getting setup your environment for first time or taking on a new projects. - The pay is way below industry industry standard. (1-3% pay raise is common, don't expect anything more.) At the same time CEO and upper management have absurd compensation packages paid in stock and stock options. The CEO and President announced they were giving up their base pay because of Covid but only get paid <4% of their total compensation in Base salary. - No 401k Match and no stock purchasing plan. They cut this because of the pandemic even though revenue and EPS are growing. It's doubtful this will ever come back. - Some of the Managers are toxic people that are only focused on pushing as much productivity out of you. Asking that you work weekends and overtime. - Layoffs are common. - Frequent and long unproductive meetings. Frequently spend over half the day in meetings.