The CEO has no care at all for his employees. He's less verbally disrespectful now that he's in charge of the merged mega corp (vs. how bad he was when he only ran First Data), but he shows constantly that he feels every role is expendable and that he thinks employees are lucky to work there. And everyone in a management position under him is too complacent or afraid to stand up even in the name of compassion or human decency. The rigid WFH policy and purging of quality people who've been remote their entire time at Fiserv was the first strike. The continual erosion of any perks or employee benefits was strike two. The final strike was the fact that even though we made record numbers--exceeding our goals--last year and earned the execs huge bonuses, the CEO not-so-secretly proposed pay cuts for all lower-tier employees! He lost that battle--no merit increases were given at all, even to match inflation, but there weren't overall cuts. But that should tell you all you need to know about the captain of this ship. Sure, companies need to make money and sometimes difficult decisions need to be made--but it is possible to lead with compassion instead of fear and to also consider the people while you consider the profit. But the top dog at Fiserv is an old school boomer who views any request for better work-life balance or a more respectful and compassionate workplace as whining and entitlement. He has created a culture where only the bottom line matters, his leaders rule with fear or not at all, and the only humans that matter are in the executive committee or actual relatives of a committee member. To add insult to injury, the company is constantly pushing it's own PR at employees, touting the made-up awards it pays to win and constantly telling us all how lucky we are to work here (despite all evidence to the contrary). Oh, and I almost forgot--the company will hype its employee resource groups, but the decline in support and funding for them (all except the CEO's beloved military support group) has been telling. Of late, the most the company does to honor or support any group is an email from the CEO on the day of an event saying something similar to "join me in celebrating ___" without even the smallest hint of action behind it. It's pretty much a template updated by an intern (who is likely an SVP's nephew getting paid the same as a director with a decade of experience). Like most of my coworkers, I'm working to find my next opportunity and wouldn't recommend this toxic environment to anyone. The amount of talent and institutional knowledge they have lost in the last year as their best employees have continued to flee for better gigs is staggering and will eventually catch up with them. And in 2024, they've raised goals/expectations massively from the prior year, despite the mass defections, the huge budget cuts for almost every group, etc. Sure, we can all make you more money while working with way less and being smothered in a culture of fear and negativity. That seems realistic. Listen, intrepid job-seeker, you don't want to be at this company when the sh*t finally hits the fan and they need to start mass layoffs to make up for all the money they're losing and goals they're not meeting. (Prediction: it will be as soon as the Fall of 2024.) You may be desperate for work, but be cautious of a place that is so suffocating and toxic that it will actually burn you out, sap your will and break your confidence, making it hard to boost yourself up enough to find a better place. You've been warned.
