Fiserv reviews

Confused about some upper management decisions.... seems to punish for a job well done. Case in point... Frank was recently giving the company accolades for an excellent 1st quarter with very good earnings. But instead of a reward for a job well done seems like we were punished by removing our work from home days. When Frank was asked why this was done after such an excellent quarter he basically started talking about McDonald's and how we would serve the client better. This doesn't seem to make sense because most of the information technology associates have no direct interaction with the client at all. And most collaborative efforts internally are always via teams meetings since we are all spread across the globe. Which seems to mean that sitting in a desk in a building makes absolutely no difference as compared to sitting in a desk at home. Many folks in the company think this is just about all of the money Frank has just invested in a new building in New Jersey and now because he has to put some people in it we all have had our WFH days taken. OUR YEARLY BONUSES WERE ALSO TAKEN!!!

Well where to begin. The last couple years we have heard that we do not have money for raises and the raises we do get do not even keep up with the cost of living increases. Yet now we suddenly have 524 Million Dollars to spend on naming an arena for a team that has not won squat in a generation or more. This is a total slap in the face to the people that really make the company run, the workers. If they took 10% of that money they spent to name an arena that will be employing thugs that would be dead or in jail if they couldn't dribble a ball they could give meaningful raises to the rank and file worker. We hear all the time that it is One Fiserv. That is not worth the paper it is printed on. The only thing they care about is increasing the bonus they get at the end of the year. The CEO makes on the average double the yearly salary in 1 day of the average Fiserv employee. How is that logical at all? Every meeting and town hall all you hear is adding values to the shareholders. Well aren't we as employees shareholders as well as the stuffed shirts and fat cats? The fact that they refused to give the employees a raise from the 130 million plus tax break they got from our dysfunctional President speaks volumes. They DO NOT CARE about anybody that does not make over 100k a year. Our clients are suffering since they turned our division into a call center with no focus on solving problems and a total focus on hitting numbers. We do not have time to work on cases or give the customers the attention that they pay a lot of money for. Our managers are so busy working on numbers and metrics that they lose sight of the fact that we need help. There really needs to be some serious questions answered before we end up in the gutter. Since I have been there all the good talent has left with NO offer to keep them. Upper management seems to think that 52% of employees looking for jobs outside of Fiserv is a good thing. I do not know if there is anything that management will do. /They have their heads so far up their collective behinds that they have no sense of what is right or what really goes on in day to day operations.