Fiserv reviews

CEO is a liar. There is no direction. He is only concerned with our badge swipes (8 hours minimum Monday-Friday) and Sapience reports (tracks what we do on our computers). We are not just treated like children. We are treated like children who are being punished 24/7. He openly berates us in his All Hands meetings. Morale began to decline once Frank took over but it's at an all time low now. The company has RIF'd valuable resources, not backfilled them, and increased our workloads. The clients will suffer most and that's what bothers people like me more than our own misery.

While the teammates are simply some of the best and the managers I dealt with are all down to earth, the executive team controls everything and leaves the managers no discretion in hiring. The company has run off all the talent and insists on filling "hub locations" with call center employees that have zero capability and rely on the few talented people that are left to do all the work. Fiserv cares more about tax credits given to them by local governments then what is best for the clients. This strategy might pay off in the short term, but long term client are leaving due to inferior support and the bottom line will shrink. Fiserv is a sinking ship under current leadership. Frank and his team have RIF'd talented employees to artificially keep the stock price up, but that can only continue for so long. Eventually there will be nothing left, and Frank and his team will have cleaned the carcass and be long gone.