Fiserv reviews

CEO does not trust employees, thinks everyone is stealing from him thus need to be controlled and monitored. People in close circles with the CEO name drops him in every sentence, that culture is passed down to those teams, it’s exhausting and demoralizing to be threatened in every conversation. People are motivated by fear vs a positive motivation. Lots of holes and gaps with extreme turnover recently because Frank is forcing people to be in the office 5 days a week. Leadership implies we haven’t been showing up when the majority of associates have worked harder than ever remotely.

The merger with First Data was a culture shock to Fiserv employees. From the first All Hands meetings, the tension between managers was visible - they had very different visions and priorities and could not agree on a unified mission. Over the next year, this disjointedness trickled down. Long term employees were told that they had to move cross-country to keep their jobs. People who had worked remotely for years were told that they must drive up to an hour each way daily. They installed employee surveillance software called Sapience that monitors each keystroke, the applications used, who a person chats with etc. Some were let go, others like myself, fled to new opportunities.