Fiserv Client Technical Support Associate reviews

Bad software upgrades, rollouts, the branch capture, merchant capture doesnt work like it should banks calling in complaining, no Windows 8 support, no IE 10 support, banks leaving all the time (deconverting) for other processing companies. I have never worked for a conpany that will continuosly roll out bad software to customers, this only makes the job worse in my area. Lack of or no training, webcast training, which really is like a bad commercial, you watch and forget. The benefiets are terrible, medical insurance is high with high deductibles, you really cant afford to go to the doctor, and who ever came up with the PTO plan for time off, must have been a proctologist. I could not believe all the negative posts when I came to work here, but believe me they are true for the most part.

Company thinks a 1-2% annual raise is great. Other than an annual raise that you only receive if you are meeting the company goals, you will not get a raise unless you move to a higher position. They will train you in multiple things within your department or cross-train you in multiple other departments, which you have no say in if you want that or not, you also do not get a raise for being either of those. So if you're trained in multiple things, you're obviously good at picking things up and capable of performing. But if you don't work the same job each day. Only working what has the highest predicted volume, how can you really get fast at something? How can you meet goals if you never get fast? How can you move up to get a raise if you can't meet goals? Upper management don't care, or even see the problem with this.