Fidelis Care reviews

IT management is trying to put out fires or implement mandates/regulations with poor leaders. Paternalistic management - don't tell you anything until after decision is made. Does not seek out feedback from software people prior to changing rules of engagement. For example telling people no on-call responsibilities and then starting in 2016 "by the way, that is changed now" before talking to all IT people about how to better handle whatever issues are at hand. Also no test database available for software developers. Can you believe that? this is unheard of. Beware positive reviews. HR probably has a job to keep track of negative reviews. Sad thing is the it was announced IT were well aware of their negative reviews on glassdoor in buffalo so they are going to stop hiring in buffalo and hire more in rochester, syracuse, and albany. Isn't that totally missing the point? Shouldn't they get to the bottom of employees' complaints instead?

Knee jerk management style in some areas. Poor planning in some areas. Crushing workloads for all front line staff, both in house and field. No work from home for SOME field employees, but not others. Grossly understaffed, un-empowered provider services department in outlying areas. therefore - ineffective provider services. Very understaffed HR and recruiting. VERY political. Tendency to hire butt kissers instead of true performers, or pretenders from the outside. Very inconsistent expectations depending on who the employee is. Tendency to lean on and overwork good workers and keep toxic and lazy employees who squawk loudly and do just enough to get by. Although they decent people, upper management has forgotten what challenges the in house and field employees and lower managers face. In house and cloud software is archaeic and /or barely functional. Lately feels very punitive, top -down and mean spirited. I'm hoping this will pass soon when more workers are hired.