Does Fidelis Care pay their employees well?

According to anonymously submitted Glassdoor reviews, Fidelis Care employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Fidelis Care. This rating has been stable over the past 12 months.

How satisfied are employees working at Fidelis Care?

57% of Fidelis Care employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Fidelis Care 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Fidelis Care?

Customer Service Representative (29) , Retention Representative (18) , Member Service Representative (15) , Marketing Representative (13) , Member Services Associate (13) , Health Benefit Representative (11) , Service Coordinator (11) , Supervisor (11) , Care Manager (10) , Customer Service Representative (CSR) (10) , Program Associate (8) , Provider Relations Representative (7) , Manager (6) , Pharmacy Technician (6) , Program Coordinator (6)

What are the pros of working at Fidelis Care according to real employee reviews?

"Good pay for minimum skills" ((in 71 reviews)); "Good benefits although over the years the company has watered them down into less then what was originally offered when I started." ((in 65 reviews)); "Met some good people" ((in 35 reviews)); "Some of the coworkers are nice" ((in 19 reviews)); "The salary was competitive." ((in 18 reviews))

What are the cons of working at Fidelis Care according to real employee reviews?

"Poor management and people who really don't know what they are doing" ((in 58 reviews)); "Upper management does not relate to those at lower positions on the team ." ((in 30 reviews)); "I have never seen a company with sooo many Directors, Managers and Supervisors???" ((in 23 reviews)); "No training whatsoever!" ((in 17 reviews)); "Few if any established procedures and protocols; those that exist keep changing; no recognition for alternative solutions; blatant favoritism as far as promotions and reviews; too much of "us and them" mentality between locations" ((in 16 reviews))

What are employees saying about Fidelis Care layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Fidelis Care layoffs and their outlook for job security at Fidelis Care in 2026.

Fidelis Care reviews

3.4

57% would recommend to a friend

(645 total reviews)

Thomas J. Halloran

73% approve of CEO

58% positive business outlook

Ratings by demographic groups

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Fidelis Care has an employee rating of 3.4 out of 5 stars, based on 645 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Fidelis Care employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

645 reviews

1.0

Apr 18, 2014

Be Careful - Management are not Leaders

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good Pay, clean offices, many good people at the staff level

Cons

Unfair...expectations are way to high and no tolerance for mistakes even when someone is working to the point of exhaustion closed minded - think employees should be grateful to work for them Insensitive to situations - even when scope creep is 100% or additional work is given - you are still expected to meet target dates - there is not excuse - just suck it up and get it done....you are expected to work all hours and 7 days a week to meet goals. no flexibility or adaptablity - business will not budge on put in proper project management so realistic due dates can be establsihed.... no capacity to motivate other than threatening your job....

1.0

Mar 28, 2014

Mgmt unaccountable for chaotic programs fueled by growing enrollment insufficient staff personal agendas cruel tactics

Clinical staff/lower management

Recommend

CEO approval

Business Outlook

Pros

Working independently and as a team player to assess and authorize appropriate home health care to members in need. Decent benefits, investment opportunities, salary, and paid time off.

Cons

Poor training, coaching and lack of support to manage work flows and produce expected outcomes. Unappreciated dedicated employees. Recent unprecedented enrollment increase with unbalanced ratio of staff to manage chaotic and poorly monitored programs and benefits. Upper management unaccountable and putting blame on clinical and non-clinical staff. Middle management resigning or hanging on with false hopes. Scapegoat lower management unfairly blamed and ultimately terminated. This company is too big for it's britches and hides behind The Cross of the Roman Catholic Church in a stance not worthy of their Mission Statement. I for one am truly disheartened and disappointed. Mark Lane would be ashamed of what has transpired since his death. Shame on Father Frawley, yes, the CEO of this company!

1.0

Dec 18, 2017

A different world

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Coworkers If you are looking for a title and have little experience this is the place.

Cons

No Training - not even an attempt No Direction - figure it out No Documentation - you will rewrite processes over and over and over each time there is a change No Streamline for a document format or on a single team Just deploy whatever you want when you feel like it Ignore audits for years Basically it is a free for all

Viewing 40 - 42 of 645 Reviews

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Be Careful - Management are not Leaders

Mgmt unaccountable for chaotic programs fueled by growing enrollment insufficient staff personal agendas cruel tactics

A different world

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