Pros
The lower level network operations staff is composed of hard working, intelligent people who are dedicated to doing a good job though struggling to keep up due to things out of their control. Lots of good people in Master Control, TOC and Engineering (aka the folks who actually do any work)
Cons
1. Very low pay 2. Company keeps changing benefit plans. They get worse and worse over the years. 3. Upper management is concerned only with making a $ 4. Any position below upper management is left out of the line of communications and generally neglected. 5. Information is purposely withheld from those who need it to benefit the upper positions (i.e. some of the people in supervisory positions withhold information so that their positions can be seen as more valuable) 6. Upper management is mean, condescending and occasionally makes women and minority members uncomfortable. 7. Though the HR department is qualified and helpful, management often takes HR matters into their own hands and attempts to circumvent HR involvement in very real HR related issues. 8. Training is minimal, incomplete and laughable. 9. Once a salary cap is met, people are laid off. 10. Upper management is in the habit of spreading lies and rumors about employees to justify layoffs and bad decisions. I have seen this happen while working there regarding people other than myself and have seen it happen to me after I was no longer with the company. I was told that I was laid off due to "restructuring" and then was told by a former colleague that my previous supervisor went around telling people that I wasn't "carrying my weight". Of course, many managers were laid off along with me and the company is now struggling to maintain clients. 11. Clients are belittled and ridiculed by all levels of management and not given the attention deserved. 12. Morale is almost completely depleted and goes completely unaddressed. 13. Lower level employees completely distrust anyone working in a position above them (for a reason). 14. No room for advancement or growth. 15. Complete lack of transparency. 16. Stressful 17. Zero appreciation is shown for hard work and accomplishment of tasks. In my many many years of service and loyalty, I had one supervisor give me a thanks or appreciation for a job well done. A great deal of praise came from clients and from staff reporting to me. Contrarily, blame is frequently placed on reporting staff, anything to avoid accountability by upper management. After leaving, I was contacted by many of my former clients who had my personal phone number. They were baffled at my sudden disappearance and expressed to me that I was the only person in that company that they trusted. This should say a lot about the upper management who constantly lied to them and delayed important projects. As of this writing, almost all of the channel managers have been laid off and clients are dropping. Stay away from this poisonous affair. Fair warning to all potential clients and employees. This place is eating itself up from the inside out. Everyone there is looking for work elsewhere. Good luck, because working for Encompass is a scarlet letter you must bear and account for at every future interview.
