Laid me off out of no where. Don't even bother with this company. - Remote Customer Service Representative Crate and Barrel Employee Review

1.0
Jan 23, 2024
Recommend
CEO approval
Business Outlook

Pros

Co-workers were friendly and so was the supervisor. Decent work life balance.

Cons

Pays minimum wage and laid me off out out of no where. Not even my supervisor was aware of it until after the fact. I worked there for a couple of years with an almost perfect customer service satisfaction rating and this is how they treated me. How it happened you might ask? HR notified me of a meeting 1 hour before my shift. I hadn't even logged in yet. I began my shift normally, logging into my email, the CRM, everything else, and assisted a couple of customers. Then the scheduled meeting, (which was to take place 30 minutes after my shift started) was coming up and i attended it. I didn't even know what it was. That's when some manager i've never met before and an HR person was there waiting for me and I could clearly tell that the manager was reading off of a script on his computer (monotonously and with absolutely no empathy) telling me that I was being laid off. I know I wasn't the only person laid off. There were a ton of other employees who were laid off too (they also had good customer service satisfaction scores and were good workers too). Don't bother working for this company, they'll get rid of you eventually.

Explore other reviews about Crate and Barrel

5.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible, nice people, supportive managers

Cons

Can’t think of any cons

1.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

The office had a good coffee machine, which employees appreciated. The cafeteria staff member was friendly and welcoming, which made the environment feel a little more positive. Opportunity to observe how long-established corporate operations function.

Cons

Management style felt very micromanaged. The management in the IT appeared heavily focused on older management methods rather than collaborative leadership. Favoritism was noticeable among certain employees and teams. Contract workers were treated differently from full-time employees, including exclusion from social events, food gatherings, and team activities. The IT teams often seemed disconnected and unwilling to support or train others properly. Communication issues were common, including employees talking negatively about coworkers behind their backs. Training and onboarding lacked structure and consistency. The workplace often felt disorganized, with unclear processes and coordination problems.

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