Started great, newest CEO not so much - Sales Lead Crate and Barrel Employee Review

3.0
Mar 11, 2019
Recommend
CEO approval
Business Outlook

Pros

Amazing team, great training and support in first few years

Cons

Went thru 4 CEO’s in my time there. It got worse with each one. Focus on training fell year after year. Job became all about getting credit cards. When I started, product training was a big priority. By the time I left, there was almost none, other than a more experienced sales associate giving you a few tips on how to fake it when talking to a customer. All focus was on selling credit cards. They’ll continue to perform well, but not from true customer focus in the stores or appreciating value of employees. It’s all about selling that credit card and in home design services. In recent years, I saw amazing management pushed aside if store wasn’t hitting above and beyond credit card goals, even when it was hitting all other goals.

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5.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible, nice people, supportive managers

Cons

Can’t think of any cons

1.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

The office had a good coffee machine, which employees appreciated. The cafeteria staff member was friendly and welcoming, which made the environment feel a little more positive. Opportunity to observe how long-established corporate operations function.

Cons

Management style felt very micromanaged. The management in the IT appeared heavily focused on older management methods rather than collaborative leadership. Favoritism was noticeable among certain employees and teams. Contract workers were treated differently from full-time employees, including exclusion from social events, food gatherings, and team activities. The IT teams often seemed disconnected and unwilling to support or train others properly. Communication issues were common, including employees talking negatively about coworkers behind their backs. Training and onboarding lacked structure and consistency. The workplace often felt disorganized, with unclear processes and coordination problems.

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