Pros
Once known for the created culture of kind, genuine, and enthusiastic associates. A warm atmosphere that welcomed all that visit through the doors with genuine product knowledge and a pure love and joy for customer interaction. (Those times have changed!)
Cons
The love here is lost. Loyal employees that have been with the company for years leaving. Stayed all those years through many changes for the pure love, and joy both for the customers, the beautiful product, and the warm family environment that once came from the corporate level all the way down through the stores. Unfortunately stores doing more with less. Then no support in the hiring and training processes. Then if you do find someone for your team you must pass 5 interviews and be a brain surgeon to be hired. Long hours that they say you should not have but, need to do to lack of support in upper level management. Inflated yearly budgets. Competing against your own companies web sales. Then an elementary school report card that becomes the rating and ranking system not only for sales but, for emails, credit cards. Your are then judged on that score. Associates loosing passion for selling because they are constantly on edge and worrying about a grade. Move on from it go back to your roots and family values. Listen to your managers, and associates and give them the needed support. Customers are your outlet. Give that back to your associates and let them enhance the customers experience taking away the stressors you have put in place. There is a reason there are so many job postings for this company. Corporate change is needed. Keep the loyalty in who you have left. They are the key to your success. Utilize them as your trainers because you lost some of the best. Listen to them!
