Get out before you are kicked out - Store Manager Crate and Barrel Employee Review

1.0
Mar 2, 2018
Recommend
CEO approval
Business Outlook

Pros

There are nice coworkers, a good discount but merch is not always affordable esp furniture, nice merchandise, and nice customers

Cons

It’s all about numbers and how many credit cards you can open. Customer service no longer has the flexibility in doing what is right for your customer. All stores have to look identical regardless if it appeals to customer base. No more individuality for the stores. Staff is not heard. Heavy dictation from corporate. Even customer notice the change in the company and not in a good way. Longevity means nothing here.

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Crate and Barrel Response
8y
Thank you for taking the time to discuss your experiences. We welcome an opportunity to discuss your experiences with you. Please contact our corporate offices at 847-272-2888 and ask to speak to a member of the Associate Relations team where we can find out more details and follow up with the appropriate senior level management. ​

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5.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible, nice people, supportive managers

Cons

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1.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

The office had a good coffee machine, which employees appreciated. The cafeteria staff member was friendly and welcoming, which made the environment feel a little more positive. Opportunity to observe how long-established corporate operations function.

Cons

Management style felt very micromanaged. The management in the IT appeared heavily focused on older management methods rather than collaborative leadership. Favoritism was noticeable among certain employees and teams. Contract workers were treated differently from full-time employees, including exclusion from social events, food gatherings, and team activities. The IT teams often seemed disconnected and unwilling to support or train others properly. Communication issues were common, including employees talking negatively about coworkers behind their backs. Training and onboarding lacked structure and consistency. The workplace often felt disorganized, with unclear processes and coordination problems.

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