Crate and Barrel has changed...not always for the better - Sales Lead Crate and Barrel Employee Review

3.0
Nov 25, 2017
Recommend
CEO approval
Business Outlook

Pros

Good discount, great products overall, nice physical environment.

Cons

Poor training of new associates, inadequate training for managers brought in from outside the company, managers promoted despite lack of preparedness for actual new position, accountability standards not consistent throughout the store, and often a lack of consequences for "certain" associates. The attention to high customer service standards that were a hallmark for Crate and Barrel has shifted to email and phone capture, procurement of credit cards, and heightened awareness of sales numbers for associates. All of the aforementioned have contributed to less than optimal associate morale and functioning as a team and a less customer centered experience.

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Crate and Barrel Response
8y
Thank you for taking the time to discuss your experiences. We have forwarded your review to the appropriate departments. In addition, we welcome an opportunity to discuss your experiences with you further. Please contact our corporate offices at 847-272-2888 and ask to speak to a member of the Associate Relations team where we can find out more details.

Explore other reviews about Crate and Barrel

5.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible, nice people, supportive managers

Cons

Can’t think of any cons

1.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

The office had a good coffee machine, which employees appreciated. The cafeteria staff member was friendly and welcoming, which made the environment feel a little more positive. Opportunity to observe how long-established corporate operations function.

Cons

Management style felt very micromanaged. The management in the IT appeared heavily focused on older management methods rather than collaborative leadership. Favoritism was noticeable among certain employees and teams. Contract workers were treated differently from full-time employees, including exclusion from social events, food gatherings, and team activities. The IT teams often seemed disconnected and unwilling to support or train others properly. Communication issues were common, including employees talking negatively about coworkers behind their backs. Training and onboarding lacked structure and consistency. The workplace often felt disorganized, with unclear processes and coordination problems.

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