It used to be a great place, but poor management has really made it difficult to want to stay. - Furniture Sales Representative Crate and Barrel Employee Review

2.0
Jan 11, 2012
Recommend
CEO approval
Business Outlook

Pros

Crate has a great reputation for excellent customer service. They strive to stock high quality product that is a good value and modern design. Unlike most retail jobs, they only ask for one weekend day allowing you to still have a personal life. Decent discount. Extremely flexible schedule for part-timers, still relatively so if you are full time.

Cons

The computer systems are ancient, slow and embarrassing to use. New product roll-out is so backwards it's frustrating to merchandise. Inventory management is not regulated well, so stock levels are never reliable - especially when there is a promotion offered. Sales associates are expected to perform so many varying tasks - re-stocking shelves, organizing shelves in the stockroom, cleaning bathrooms, cleaning the salesfloor - that they often are unable to to the job they supposed to be performing, giving good customer service and selling product. Management at the store level is extremely clique-y. You may be an extrememly hard worker and go above and beyond the call of duty, but if you are not one of the annointed few, it won't be noticed or appreciated - so don't bother.

Explore other reviews about Crate and Barrel

5.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible, nice people, supportive managers

Cons

Can’t think of any cons

1.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

The office had a good coffee machine, which employees appreciated. The cafeteria staff member was friendly and welcoming, which made the environment feel a little more positive. Opportunity to observe how long-established corporate operations function.

Cons

Management style felt very micromanaged. The management in the IT appeared heavily focused on older management methods rather than collaborative leadership. Favoritism was noticeable among certain employees and teams. Contract workers were treated differently from full-time employees, including exclusion from social events, food gatherings, and team activities. The IT teams often seemed disconnected and unwilling to support or train others properly. Communication issues were common, including employees talking negatively about coworkers behind their backs. Training and onboarding lacked structure and consistency. The workplace often felt disorganized, with unclear processes and coordination problems.

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