Lacking in positive energy all around - Retail Sales Associate Crate and Barrel Employee Review

1.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

I like my team, they actually do care except for the few that call out once a week. The product and displays are exquisite.

Cons

It's a very odd place. If you can sell a credit card you are way more valued than someone who can sell a $1000 espresso machine, and then maybe a $3000 sofa. But "did you get the card?" they will ask. . It does not compute that having a crate card means nothing when the customer already has platinum and gold cards that offer better rewards. It simply is not the be all end all in their wallet, at least in the Boston region. However, they are on the hook to present numbers on a daily basis so they ratchet up the pressure because it's all in the numbers.

Explore other reviews about Crate and Barrel

5.0
Jan 21, 2026
Recommend
CEO approval
Business Outlook

Pros

The Ecomm design team is one of the best teams I've ever worked for. Excellent management, support, and real-human connection. One of the rare design teams without ego. Highly recommend to designers looking to learn from the experts.

Cons

As a Contractor, I don't have a lot of insight to the rest of the company.

avatar
Crate and Barrel Response
4mo
Thank you for taking the time to share your experience! We’re so happy to hear you love Crate!
1.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

The office had a good coffee machine, which employees appreciated. The cafeteria staff member was friendly and welcoming, which made the environment feel a little more positive. Opportunity to observe how long-established corporate operations function.

Cons

Management style felt very micromanaged. The management in the IT appeared heavily focused on older management methods rather than collaborative leadership. Favoritism was noticeable among certain employees and teams. Contract workers were treated differently from full-time employees, including exclusion from social events, food gatherings, and team activities. The IT teams often seemed disconnected and unwilling to support or train others properly. Communication issues were common, including employees talking negatively about coworkers behind their backs. Training and onboarding lacked structure and consistency. The workplace often felt disorganized, with unclear processes and coordination problems.

See reviews by: Helpful|Rating|Date|All