Cared more about money than their staff and customers - Sales Associate (Yorkdale) Crate and Barrel Employee Review

1.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

-Enjoyed working with my co-workers.

Cons

-Showed Anti-Black racism in their workplace -Managers/supervisors micromanage you -Managers did not care about your well being and cared more about how many sales you make for them -Was not accommodating or flexible with some customers (ex. not accommodating with pregnant woman or elderly folks) -Has rules and practices that put money first over good customer service and well being (in my opinion) -Poor workplace culture. They quite literally did not let me chat with my coworkers on the floor and it made work miserable -Managers did not care about your opinion or thoughts -From my observations, it seemed like they have a very high turnover. There were very few people that were there for more than a year.

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5.0
Jan 21, 2026
Recommend
CEO approval
Business Outlook

Pros

The Ecomm design team is one of the best teams I've ever worked for. Excellent management, support, and real-human connection. One of the rare design teams without ego. Highly recommend to designers looking to learn from the experts.

Cons

As a Contractor, I don't have a lot of insight to the rest of the company.

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Crate and Barrel Response
4mo
Thank you for taking the time to share your experience! We’re so happy to hear you love Crate!
1.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

The office had a good coffee machine, which employees appreciated. The cafeteria staff member was friendly and welcoming, which made the environment feel a little more positive. Opportunity to observe how long-established corporate operations function.

Cons

Management style felt very micromanaged. The management in the IT appeared heavily focused on older management methods rather than collaborative leadership. Favoritism was noticeable among certain employees and teams. Contract workers were treated differently from full-time employees, including exclusion from social events, food gatherings, and team activities. The IT teams often seemed disconnected and unwilling to support or train others properly. Communication issues were common, including employees talking negatively about coworkers behind their backs. Training and onboarding lacked structure and consistency. The workplace often felt disorganized, with unclear processes and coordination problems.

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