Emma reviews

Emma is moving its Account Receivable team to Bucharest but without any real organization plan and almost inexistent handover process from the former team that has been already appointed on other projects/positions and you realise this only after starting. Beside the lack of a minimal training for bussines & responsabilities understanding you encounter an order managment system and an ERP that was implemented with errors. The new local team is in a high level of work due to system errors and due to the lack of people from who to take over the entire processes. The only good thing about the experince at Emma was the AR Bucharest team, because they really are giving their best to make things work with what they are given. Communication with HR is a lottery, you never know when they will answear, if they will help in resolving issues with documents, salary payments other issues that are HR bussines. It is possible that during the interview process nobody will tell you that they had people that resigned these team in Bucharest, you will find out after starting here. They will ask you to give feedback on job platforms from day 3, what real feedback can you give after 3 days? The real feedback can be given after a few weeks, after you see how things work.

The company is mismanaged, with no real sense of strategy or business acumen. The strategy changes quickly and it's often based on weekly performance data, which doesn't give you real insights on what and where to change. The higher management wants fast results (what they call "quick wins"), but there isn't a real effort to think how to actually get there and how to build long-term results. Profits are prioritised over customer service and employee well-being, and the priority is to grow sales, even if that's at the expense of customers and/or employees. This kind of employee pressure sometimes results in people competing with each other and making rude comments in front of the team, which can create a rather toxic environment if you don't stand up for yourself.