Emma reviews

3.4

58% would recommend to a friend

(532 total reviews)
avatar

Dennis Schmoltzi

64% approve of CEO

53% positive business outlook

Emma has an employee rating of 3.4 out of 5 stars, based on 532 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Emma employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

532 reviews
2.0
Dec 17, 2022
Recommend
CEO approval
Business Outlook

Pros

Probably casual environment and lovely colleagues (but not all of them)

Cons

1. Horrible way of how to appreciate and value people - They always position themselves as the top guy in the sleep industry, that they are one of the rare guys to generate growth during the crisis. However, employees cant cope with the ongoing inflation. No salary raise, no bonus, nothing... - Verbal appreciation is the only way of appreciating people. We are so used to those compliments "you did a great job, you nailed it, your performance is outstanding", then we are given nothing after performance review cycle, because "you are good but not enough, you didnt jump out of your comfort zone, you are only consistent. I need development" 2. Turnover is unbelievably high. - Average duration is 1 year plus a few more months. - Many teams are dissolved, because all were gone 3. No transparent salary band or communication - People with the same level are supposed to have the same salary. But no, Tech and Country teams are treated differently. They are granted full home office policy and other good benefits, while their dashboards and data in Tableau are not reliable at all for use. - People are not given any salary raise until they say they wanna leave. then the first thing coming out of Hr and your managers "how much do you want? will u stay if i offer you xx% raise". Hell no. that's too toxic. We dont wanna spend unnecessary effort to achieve sth which should have belonged to us fairly. 4. Your managers have no clues what you are doing and what's happening in the company - most of them are inexperienced without solid technical and operational skills. Only 2b and 2c level (people who have skills) get the real the jobs done. In the end all the managers take the credit. The only thing they can do is to organize team events or say something like "great job" after everything is done. - My manager once told our clients that "the process has been in place for a couple of months", while its been actually there for 2 years... They have no clues what you are doing 5. You are supposed to work in non-hierarchical company, BUT no. Hierarchies are everywhere. - All important decisions are communicated among all the leads and heads. Topics owners are ordered to implement unwanted changes, while they are the ones having enough skills and knowledge to validate the decisions - You cant make decisions, because "you are still junior". then you dont get any salary raise, because "you dont make decisions" 6. They are expanding the offices to Manila, Lisbon and now Bucharest just because they can pay lower. In the end all the offices work for Frankfurt's time. - Manila colleagues work on the weekends usually until 3am to get to the jobs done which the heads have no clue how to fix - Bucharest is actually Shares service center that gets paid as half as Frankfurt, but the C levels propagandize it as "the hub". But we actually wont sell anything there. - not convinced? check our portal and see how many open positions are really in Frankfurt? only 30%! 7. No home office policy! - The CEOs define on behalf of everyone how "networking and socializing" is supposed to be. in the end 4 FIXED DAYS A WEEK- MON TO THU. You can only work from home on Fridays... - then all the employees boycott this policy. Under pressure, he agrees on "22 days per quarter". Lets do a quick math. 22/12 (or /13). thats not even barely 2 days a week?! 8. There's no work council that can protect employees. HR is sitting next to CEOs and always "getting a piece of cake". So they are under CEO's control. You have no chance to escalate to HR in case you are in trouble. 9. Everyone doesnt dare to speak up, just for the sake of survival in this company. Hr in Emma is the most untruthful people i have ever seen. They always protect the company, defend everyone company's point. just 2 months ago i had sth to discuss with them. they still told me that "i think company policy is fair, our salary is already good", and now all of them already left?! if everything is good, why are they gone? 10. CEOs admitted that "i know our salary is below the market's median, but i dont want to raise it. Otherwise it would continuously increase the inflation and the situation would keep going on" Well. BUT he pays Lisbon and Manila above the market average.

2.0
Jul 2, 2022
Recommend
CEO approval
Business Outlook

Pros

Great colleagues with diverse backgrounds in an international environment. Opportunity to try different responsibilities. Data-driven environment in which people can test their ideas and hypotheses. Great at employer branding and marketing (see more in cons).

Cons

Do not be enticed by the manager title. Everyone gets one except interns. It is like the Oprah show: “You get a manager title, you get a manager title - everyone gets a a manager title”. Very little focus on employee retainment. People that have worked over 1 year are seen as veterans. Turnover of 60% in the team I am part of. C-level management sees employees as replaceable. Doesn’t make sense when they spend a lot of time and resources on recruitment but bare minimum at retainment. Just see the number of open positions as a proof of this. The issue above is also related to the ongoing theme of focusing on short term gains rather then long term. Make as much money as possible even if it means not being honest to your customers. Revenue before all. See the last point in pros. Emma is great at employer branding and marketing, which leads to false advertising. Promise prospective employees apples but give them bananas, and then ignores that fact. Promise flexible home office policy in recruitment process but remove later the rule for everyone in the company. A clear top-down decision that has been made without getting feedback from employees. Strange decision to do when most employees are expats who want to utilise home office days to stay longer in their home countries during holidays. As the title said, lack of empathy and understanding from leaders. Compensation not competitive. Note that Glassdoor ratings and reviews are skewed. Same reasoning here as in other 1 and 2 star reviews.

3.0
Oct 6, 2021
Recommend
CEO approval
Business Outlook

Pros

- Nice office - Benefits card is useful if you have health expenses - Diversity of people

Cons

After almost 2 years of the pandemic, where the company has grown the most, the CEO's have chosen to follow a very strict office rule - we can only work from home on Thursdays and Fridays. They are always trying to control the employees, even if that means putting everyone on the same floor to monitor who is coming to the office or not. We are in the 21st century, with all the tech companies going full remote or adopting a hybrid working scheme and Emma seems not to care about that. The last company email sent from the CEO said: "And just to be very clear: not coming to the office Monday to Wednesday and/or not filling home office days correctly can have substantial consequences.". In the long term, no one feels motivated to work in a totalitarian company.

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Glassdoor has 977 Emma reviews submitted anonymously by Emma employees. Read employee reviews and ratings on Glassdoor to decide if Emma is right for you.