Almost zero communication between higher management and lower employees, making customer service work very difficult by changing online platforms with minimum training, as well as having software that is not meant to handle retail outside of the brick and mortar store. The new owners seem to be taking away the brands the customers really want and replacing it with sub-par Dover branded items. Sales/clearances are not well-thought-out in regard to stock and often customers get very upset when they can't get what is promised. Before leaving, it felt as if mediocrity was to be promoted. Often projects given that do not relate to actual job of customer service as well as refusing to fully cross-train employees to be able to cover when short in another area of customer service (thus pulling a supervisor from their regular duties to fill in position and being unable to help with any issues that may arise in an expedient manner). Lastly, since going mostly remote, the training has been severely lacking and CSRs make mistakes that should never happen - and repeatedly making same mistakes, thus costing the company significant money to keep the customer happy. You always feel as if you're one mistake away from being let go. That's not even to mention the "restructuring" they've been doing by eliminating necessary departments within corporate and shifting that responsibility to others that typically do not know how to preform duties of dissolved areas as well as being overworked.