Disneyland Resort reviews

3.7

63% would recommend to a friend

(2,170 total reviews)

Michael Colglazier

43% approve of CEO

43% positive business outlook

Disneyland Resort has an employee rating of 3.7 out of 5 stars, based on 2,170 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Disneyland Resort employee rating is in line with the average (within 1 standard deviation) for employers within the Artes y entretenimiento industry (3.9 stars).

Reviews by job title

2K reviews
4.0
Jan 19, 2022
Recommend
CEO approval
Business Outlook

Pros

- Depending on the position and your attraction, it's an absolute blast to work - Guests come from all over the world, and Disney allows you to actually interact with people and converse with them, which allows for better guest interaction, and guest service - Scheduling as a CR (Part-time) is extremely flexible - Given a ton of HR tools through the HUB (Disney's CM site). My favorite example is being able to submit scheduling requests and days off through the HUB- not the old school way some businesses do it by asking a manager directly, or the "paper" way

Cons

- Management reaaaaaally sucks depending on where you're working at. Expect to be micromanaged- so much - Disney in general has changed a lot due to COVID, especially on the CM side. Guests have been more rude due to restrictions, rules, and especially with technology integration with the parks and lack of training to most of the cast on how to help out guests with the app, and just doing things in general. More ambiguity since post-COVID, and it has a lot to do with the executive decisions - CEO keeps making mistake after mistake, and keeps nickeling and diming the guests, and cutting the budget for the parks - Quality has gone down noticeably, but not considerably - Scheduling can suck in an instant once there is a change in leadership

2.0
Apr 1, 2019

I wouldn't unless you're desparate for a job

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you want to learn how to be professional and how to handle all kinds of situations, you'll definitely learn how to here. Looks good on a resume. Sometimes (on things like major holidays or special days at the resort, like Disneyland's birthday) they'll feed you. Sometimes it's for everyone in the resort or park and sometimes it's a specific department that decided to do something nice for it's cast members. There's also opportunities to win tickets to Disney (and Disney partners) events and activities. Recently there was drawings to win tickets to Disney After Dark hard ticketed events.

Cons

It's really not worth it to work there unless you desperately need a source of income, you're applying for a salaried or specialty position (i.e., a position that requires a degree, certificate or certain experience) or you don't actually need the money and you're just looking for something fun to do. You need a very thick skin to work, something most of the general public doesn't have. You'll have your fellow coworkers, leads, managers and guests trying to bring you down and you can't let any of them step all over you or you're going to have a bad time. They expect so much out of you and give you very little in return. Don't go in expecting that they'll actually care about you.

3.0
Aug 27, 2017

Being a Lead

Recommend
CEO approval
Business Outlook

Pros

Getting full-time status is hard no matter what department you work in. It will ultimately take at least one year; for me it took about 2.5 years. Before I made full time my schedule ranged anywhere from 14 to 28 hours per week. Moving up at Disney is hard to do unless you've got really specialized skills and experience. Most of their internal job postings all come with the taglines 'minimum 5 years experience', 'certifications in x, y, z, a, b and d required'. You really need to get enjoyment out of the work you're doing because the pay makes it difficult to be able to afford to do anything else.

Cons

Getting a good schedule takes seniority. A lot of seniority. In my department for example some people have worked there for over twenty years. Seniority is a double-edged sword especially for newer people. My biggest complaint is the pay though. Even the managers complain about how badly compensated they are. For example the latest cost of living adjustment one of my managers received was 3.4% and he's been with Disney for over 15 years. For hourly employees the biggest raise we ever get is ten cents.

Viewing 13 - 15 of 2,170 Reviews

Glassdoor has 2,318 Disneyland Resort reviews submitted anonymously by Disneyland Resort employees. Read employee reviews and ratings on Glassdoor to decide if Disneyland Resort is right for you.