Lettings Agent - First Sales Job
Pros
Can be good earning potential
Cons
I was 18 and going for my first sales job, I’m great speaking to people and I was keen to get stuck into sales and I had offers from different agencies, the interviewer expressed how important training employees is and how much they invest I thought this would be the best place for me to start my sales career. If they pump even half of what they suggested into training they are getting seriously ripped off.. None of these guys care about training. On my first two weeks I shadowed 5 viewings and was then told I would do my own viewings. This would be absolutely fine if I knew how to sell. I was thrown in the deep end. As this was the case, I wasn’t hitting goals and I was ridiculed by management and senior agents, no one had the thought to sit down with me on calls and tell me how to improve; what I missed, what I should be saying, how I should structure a phone call. After four months it turned into bullying from the whole office, not just about my work but on a personal level as well. I’m thick skinned so I stuck at it and ignored it because I wanted it to work so bad. Dexters does provide training and you sit down with other trainees to discuss ways to improve. In theory this was a good idea however in reality it was terrible, they teach on how to sell a product rather than sell in general. They would say "tell them loads of people are looking at this property" and other phrases which isn’t really selling, it’s just giving them the impending doom, which is useless if you haven’t done the rest of the sale correctly. Dexters has some awful ethics, agents get paid more on three year rental agreement with no break clause, which means they do not have a duty of care for neither there clients or the tenants. Tenants were routinely bullied into long agreements and same with the landlords. On the sales side they charge HUGE amount of commission off landlords, great trick of dexters is to mark the property WAAAY above market value, then tell you its too high, all to get your property on the market, when you try to leave they have you signed into a contract. Dexters is an unethical company, they do not have a duty of care for their staff or customers.
