10y
Thank you for your comments. It is good to note that you feel the management team are a visible presence within the business, something we try hard to do.
I try to ensure that all our employees share in the success of CLS. We keep everyone up to date at our monthly company meetings at which we recognise and reward our employees for their contribution to our success.
I would like to address some of the other points listed in the review:
1. Crystal Legal Services salaries are benchmarked against our competitors within the area and we pay above the NMW for all roles within the business.
2. The recruitment process is fair and we have a diverse workforce of all ages ranging from 18 to 56+ and the mix of employees is available for everyone to see via our HR system.
3. We have robust policies and procedures in place in how we manage and protect our customer information. It’s our policy to treat all of our customers and employees in a respectfully. Any member of the team found not to be adhering to any of the policies are dealt with appropriately.
4. CLS does not discriminate and we are very proud of the quality and diversity of our workforce.
5. CLS has procedures in place to deal with any comments brought to our attention that are deemed to be inappropriate and the Company has a grievance procedure in place should any of our employee’s feel they need to address any issues in a formal capacity.
6. We celebrate success with two major social events in a year; our summer social and our Xmas/Annual Awards event, which are well attended and do involve alcohol.
We often have fun-based activities running throughout the work day; including dress down days, Halloween days, Christmas Jumper days, quiz days - these do not include any alcoholic drinks. Our charity committee organises other events as well as being a registered call centre for taking donations for Comic Relief and Spots relief.
7. I would be naïve to state that no employees have ever attended work hung over (we employ humans, after all) and I am sure no company would make that claim but if they have they are a very rare occurrence.
8. It is correct we do not pay Company sick pay to our employees instead we invest this money into a funded health scheme for our employees to actively encourage and assist them in addressing health issues and maintaining a healthy lifestyle.
I would encourage you to speak to our HR department or myself directly on any concerns or feedback you may have. All comments will be treated in absolute confidence.
Thank you
Tony Shields, CEO
